Frequently Asked Questions
Everything you need to know about our science-backed skincare and your shopping experience.
What is the status of my order?
Once your order is shipped, you will receive a tracking link via SMS and email. You can also track your package directly through the 'My Orders' section on our website.
Are The Derma Co products safe for sensitive skin?
Our products are formulated by dermatologists and are generally safe for all skin types. However, we highly recommend performing a patch test before full application or consulting with a specialist.
What is your return and refund policy?
We offer a 7-day return policy for products that are received in a damaged condition or if the wrong item was delivered. Please ensure the product remains unopened and in its original packaging.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for the rest of India, depending on your location.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across India. You can also choose from various prepaid options including UPI, Credit/Debit cards, and Net Banking for faster checkout.
Are your products fragrance-free?
Most of our active-ingredient-based formulations are fragrance-free to minimize the risk of irritation, though some products may contain minimal, IFRA-certified safe fragrances.