Returns & Exchanges

At The Derma Co, we want you to be completely satisfied with your skincare journey, which is why we offer a hassle-free 7-day return policy for unused and unopened products. If you experience an adverse reaction or receive a damaged item, our dedicated support team is here to assist with a prompt exchange or refund.

Return Process

• 1.
  Initiate Request

  Log into your account and visit the 'My Orders' section to select the items you wish to return within 7 days of delivery.

• 2.
  Quality Inspection

  Ensure the product remains in its original packaging with all seals intact; our team will review your request and photos of the item.

• 3.
  Reverse Pickup

  Once approved, we will arrange a free reverse pickup from your address within 2-3 business days.

• 4.
  Refund Processing

  After the product reaches our warehouse and passes quality checks, your refund will be credited to your original payment method or wallet within 7-10 days.